FAQ

If your purchase doesn't arrive or arrives damaged, please contact us immediately. If the damage is due to transport, you are entitled to a replacement. To process this, send us photos of the damaged product along with images of the packaging and packing materials. If you notify us within three days of receiving your order, you can request a replacement. If a replacement isn't available, we will issue a full refund.

If your product hasn't arrived, first check the tracking information provided. If the tracking status is unclear or indicates an issue, please contact us with your tracking number. We’ll investigate the situation and ensure that your order reaches you as soon as possible.

If your tracking shows the product as delivered, but you haven't received it, first check the tracking details carefully. We recommend asking your neighbors or checking at your designated pick-up point to see if they’ve received it on your behalf. If you still can't locate the package, please contact us with your tracking number, and we’ll assist in resolving the issue.

Some of our products are placed in auction. Every week more than 500 items are auctioned. You can find our live auctions here.